FAQ and Shop Terms

F.A.Q.

Do you do commissions?

This is a tough one. We’d love to have the time to do a painting for everyone that wanted one. Unfortunately our free time is quite limited. The other thing you need to consider before approaching us for a commission is can you afford it? We are professional artists with family’s to feed and mortgages to pay. If you’re still interested and you have the patience of a saint then send us a letter and we’ll see what can be done.

What paper/canvas do you print on?

I’m a big fan of the Breathing Color products. For large canvas prints I use Lyve , for small canvas prints I use Chromata White. For 13×19 prints on photo paper I use Vibrance Luster. I started using a photo paper for my 3D artwork prints because I like the way my works feels more like a photograph on that paper. The majority of our 13×19 2D prints are made on Epson’s Radiant White Watercolor paper.

What printer do you print with?

Currently, I print all canvas prints and photo paper prints on a Canon IPF8400. All of the 13×19 Epson Watercolor prints are made on an Epson 3880.

Shop Terms

Pre-Orders

Some items may be listed as a pre-order with a specific shipping date. This will most often occur before the item is “introduced” at a convention. There are two main benefits of the pre-order system. First it gives me a better indication of the demand for new images so I can better prepare my stock for the show. Second, it gives you the collector a better shot at reserving a lower numbered edition before it is released to the public at a show.

Making a pre-order is similar to purchasing a item through the store normally. You have the choice to pay in full online or choose the “Cash on Pickup” option. The only catch being that I require a deposit to be made on pre-orders for the pick up option. This is your guarantee to reserve an early edition number. I require a minimum of $50 for Large Canvases, $25 for Small Canvases and $10 for 13×19 prints. I will contact you after your order is placed to arrange for that payment.

If you choose to pay in full online please let me know in the “Order Notes” section of the online checkout if you would like your pre-order shipped normally when the release date comes or picked up at the upcoming convention.

Shipping Timelines

Most orders will be shipped within one week, two at the latest. However, during the winter months there can be longer delays if the item you ordered is a canvas that I do not have in stock. This requires extra steps to be taken including me arranging a time at an indoor facility to spray the UV coating on the canvas. Please contact me in advance to inquire about any time sensitive orders.

Shipping Method

I use Canada post to ship all orders. I use the Xpresspost service in Canada so that all orders receive a tracking number and you get your prints quicker than parcel without paying too much more (shipping is free on orders over $80). For the US, prints are shipped with the Expedited Parcel service.

Shipping Locations

I have limited the choices of shipping locations to the US and Canada from the online shop. If you live elsewhere in the world and would like to order a print just contact me and I will find out how much the shipping will cost.

Return Policy

I stand behind the quality of the materials I use and if you are truly unhappy with the quality of the print when you receive it let me know within one week to arrange for a refund. A refund will be given when I receive the artwork back in the condition it was shipped in. Return shipping is at your own expense.

If your artwork was damaged in shipping to the point that it detracts from the artwork contact me within one week. You will need to take pictures of the damaged artwork and packaging immediately so that I may may file an insurance claim with the shipper. An exchange will be made for similar artwork and format only.