F.A.Q.
Do you do commissions?
DPI Studios is no longer creating new artwork or taking any commissions.
What paper/canvas do you print on?
The majority of our 13×19 prints are made on Epson’s Radiant White Watercolor paper.
What printer do you print with?
All of the 13×19 Epson Watercolor prints are made on an Epson 3880.
Shop Terms
Shipping Timelines
Most orders will be shipped within one week, two at the latest. Please contact me in advance to inquire about any time sensitive orders.
Shipping Method
I use Canada post to ship all orders. I use the Xpresspost service in Canada so that all orders receive a tracking number and you get your prints quicker than parcel without paying too much more (shipping is free on orders over $80). For the US, prints are shipped with the Expedited Parcel service.
Shipping Locations
I have limited the choices of shipping locations to the US and Canada. If you live elsewhere in the world and would like to order a print just contact me and I will find out how much the shipping will cost.
Return Policy
I stand behind the quality of the materials I use and if you are truly unhappy with the quality of the print when you receive it let me know within one week to arrange for a refund. A refund will be given when I receive the artwork back in the condition it was shipped in. Return shipping is at your own expense.
If your artwork was damaged in shipping to the point that it detracts from the artwork contact me within one week. You will need to take pictures of the damaged artwork and packaging immediately so that I may may file an insurance claim with the shipper. An exchange will be made for similar artwork and format only.